Tier 1: Access Basics (Small Businesses)
Organizations with minimal accessibility programming looking to establish a strong foundation for program accessibility and compliance.
Services Included:
✔ Basic Program Accessibility Evaluations
- Assess accessibility in services, public programs, and activities to ensure compliance with ADA and Section 504.
✔ Basic Digital & Physical Accessibility Audits
- Evaluate websites, digital documents, and physical spaces for core ADA compliance.
✔ Grievance Tracking & Response System
- Establish processes to track and respond to accessibility-related complaints effectively.
✔ Program & Policy Templates
- Provide templates for early-stage compliance policies to support accessibility in public services.
✔ Monthly Accessibility Review Meetings
- One compliance-focused meeting per month to assess program accessibility progress and provide guidance.
✔ General Email Support
- Ongoing email-based assistance for general accessibility and compliance inquiries.
✔ Tracking of Reasonable Accommodations Requests
- Implement a system for tracking and managing accommodation requests to improve program access.
Tier 2: Inclusive Growth (Growing Organizations)
For organizations that have implemented basic compliance measures and want to expand capacity through strategic accessibility planning and program integration.
Services Included:
Access Basics Plan +
✔ Advanced Program Accessibility Audits
- In-depth evaluations of programs, services, activities, and policies to identify accessibility barriers.
✔ Stakeholder Collaboration & Strategic Accessibility Planning
- Conduct high-level meetings with leadership and program managers to align business goals with accessibility strategies.
✔ Program & Customer Experience Enhancements
- Improve accessibility across service delivery, registration portals, and participant engagement processes.
✔ Training Resource Development for Program Access
- Provide customized accessibility training resources for leadership, staff, and volunteers.
✔ Interactive Process for ADA Title I (Employment)
- Manage the interactive process for employee accommodations, ensuring accessibility in hiring and workplace adjustments.
✔ Reasonable Modifications for Title II (Public Services)
- Ensure equitable access to government-funded services such as schools, community programs, and public accommodations.
✔ Reasonable Modifications for Title III (Public Accommodations)
- Implement modifications to make retail stores, hospitality, and customer-facing businesses fully accessible.
✔ Compliance Monitoring & Program Accessibility Reporting
- Provide quarterly reports on accessibility compliance trends, risks, and improvement opportunities.
✔ Live Accessibility Training Sessions
- Conduct expert-led training on program access, compliance best practices, and effective communication.
✔ Bi-Monthly Compliance Meetings
- Two strategic meetings per month to track program accessibility progress and refine implementation strategies.
Tier 3: Total Access (Full-Service Accessibility Management)
Designed for large organizations, government agencies, and institutions requiring comprehensive accessibility management across multiple departments and service areas.
Services Included:
Inclusive Growth Plan +
✔ Full Accessibility Support System
- Manage program accessibility requests, participant feedback, and ongoing implementation of accessibility improvements.
✔ Dedicated Program Accessibility Compliance Manager
- Assign a dedicated accessibility compliance manager to oversee implementation, provide direct support, and ensure ongoing compliance.
✔ Architectural & Service Plan Accessibility Reviews
- Review architectural drawings and program designs to ensure that renovations, expansions, and new projects are accessibility-compliant.
✔ Site Visits for Program & Facility Accessibility Assessments
- Conduct on-site evaluations to assess program delivery spaces, service accessibility, and barrier removal strategies.
✔ Customer Service & Public Interaction Accessibility Enhancements
- Develop protocols to improve service accessibility, ensuring effective communication for individuals with disabilities.
✔ Annual Accessibility Strategy & Policy Review
- Conduct a comprehensive yearly review of accessibility policies, program effectiveness, and compliance strategy execution.
✔ Consent Decree Compliance & Reporting
- Provide specialized services to ensure adherence to legal agreements, court mandates, and ongoing compliance obligations.
✔ Weekly Accessibility Strategy & Compliance Meetings
- Receive ongoing expert guidance through weekly meetings to track program effectiveness, resolve accessibility issues, and implement new initiatives.